Return & Refund Policy
Thank you for choosing Monrus Biz. We value our clients and aim to deliver high-quality software development services and digital products. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.
Due to the nature of our work (custom software development, consulting, and digital services), refunds are generally not provided once a project or service has commenced, unless specifically stated in a contractual agreement.
Refunds may be considered under the following circumstances:
Each refund request will be evaluated on a case-by-case basis.
We do not offer refunds for:
If you are using a Monrus Biz SaaS product:
To request a refund, please contact us at:
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Subject Line: "Refund Request – [Your Name / Project Name]"
Include:
We will review and respond within 7 business days.
Initiating a chargeback without contacting us first may result in service termination and/or denial of future services. We encourage resolving any issues directly with our team.
Monrus Biz reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with the updated effective date.
If you have questions about this policy, contact us at:
Monrus Biz
Apt 19-7, 3rd Bag, Ulaangon, Uvs province, Mongolia
Email: admin@monrusbiz.com
Phone: +976 99038858
